Contact & support
Questions about transcripts, plans, or the API — we read everything.
Tell us what happened
A person reads every one of these, usually within one business day. Failed extractions are never charged.
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Your conversations
A video that won't extract
Send the video URL and what you expected. Some videos genuinely have no captions available, and we will tell you which case yours is.
Billing and accounts
Plan changes, refunds, invoices, or anything that looks wrong on a charge. Include the reference from your receipt if you have it.
API and integrations
Auth, rate limits, or a response you did not expect. Send the endpoint and the request id from the error and we can trace it.