Questions about transcripts, plans, or the API — we read everything.
For account, billing, and API issues:
support@vidwords.com
We aim to reply within one business day.
Our community server is launching soon — early-access invites go out by email first. Until then, email is the fastest way to reach us.
Found a video that won't extract or an API edge case? Email the video URL and what you expected — failed extractions are never charged.